When I initiate a new chat, it doesn't show the new chat when I go back to ???all chats??? unless I go to another tab then come back to ???direct messages??? before it refreshes and updates.

Also these tabs/menu items;
Send complain, Staff Queries/My Queries, Technical Support, Report app issue/Error, 

they open outside of the main dashboard such that i have to click back on the browser to go back to the main dashboard where i was coming from.