Der Coach Mayowa,
I hope this email finds you well.

First of all let me thank you again for supporting us on the iRISE Women Conference Ads. We appreciate sincerely. It helped.

I am writing to express my displeasure at the way my webinar ads are being handled. 
The ad has stopped and started a number of times for one reason or the other times plus all the other challenges.

On Saturday Linda sent a message to say the money for ads was exhausted so the ads had stopped. I said the ads should continue (meanwhile over and over again i have said I should be notified in good time when funds need to be added for the ads). However, i am not told until the ad stops. It's the same with other information and next steps if i don't ask it will be a last minute request. Not withstanding I raised money and paid 100k on Saturday and till now the ads have not started. No sales since Friday.

Meanwhile, they pegged the ad at 15k per day or so only 77 sales when it could have been more because from my lay person perspective if 15k is bringing a certain number won't more money bring more people? and this means more people on the call that can buy the course.                                                                                                                                 

 I  am concerned because using your professional assessment what percentage of them will sign up for the course? The first ads you ran for me did well. Ad spend was 600k and over 300 people signed up and about 12 paid for the course. The second one that we felt didn't do as well had over 200 people signing up but they mostly did not have money to buy the course. So possibly the targeting. I strongly believe we can do better but this ad has barely run for 10 days becaue their is always a challenge. The other day they needed to check that the payment process was working or so and it took 2 or 3 days stopping the ad just to get someone to sign up with 2k. I don't really understand what is happing because their are so many explanations. 

I feel so bad because my customer experience is not pleasant.

Finally i'd like to bring to your attention somerthing that happened with the ads/sales for last year. A few months ago i got a message from someone on LinkedIn who said she had paid 75k for the course and Madam Adewumi Adeleke had told her the course was moved because of my bereavement and that she would get back to her but never heard from her. I had to refund her the 75k because she was no longer able to join the course. I was bereaved at the time and was not really paying attention. I wanted to tell her i did not have anyone on my team with that name but i remembered it was someone on your team. That is the only person the client reached out to and possibly she forgot to add her to the group or mention to me or anyone from my team and wee lost the potential 250k.

That is in the past but thought to mention. 
I will really appreciate that more attention is paid to my ads to maximise return on investment.

Thank you for your kind understanding.
Best Regards 
Halima